Beat Merchants — Returns & Refunds Policy

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Returns & Refunds Policy

Returns or exchanges

Before returning your order, please endeavor to contact us prior by email or phone.

To refund or exchange you will need to return the item(s) first by sending the item(s) back to our physical address.

You can return for exchange items that you have bought at our on-line store if the items have not been worn or used, are in sale-able condition and are returned with all their original packaging.  

Damaged, worn, or used items will not be exchanged, credited or refunded and will be returned to the customer.

We suggest that you select an insured ‘track and trace’ shipping or postage method.  You are responsible for taking care of the goods, and will be liable for damage until we receive them. Please carefully package your item.

Please include your proof of purchase.

The item(s) must be returned within 7 days of receiving your order.  

You will be advised once we have received your item(s) by the phone or email listed on your customer account.

Shipping costs to return an item/s will be at the customer’s expense unless the item is faulty. In this case, please contact us to arrange shipping.

Shipping and handling charges are not refunded unless the original item was incorrect or faulty.

Please note that the online store may be out of stock of the new sizes, colours or products you are after.

Once an order has been placed, you can not cancel the order as goods are often shipped the same day. 

Refunds

Please choose carefully, refunds are not issued if you change your mind after you have completed your order.

If a suitable replacement isn’t available, we can refund you for your online store purchase.

If you wish to receive a refund, you will be refunded the value of the item at the time of purchase.  Any refunds will be made back to the original means of purchase.

When we have received your return, your refund will be processed in your original form of payment within 5 working days.  You will be notified via email to the address listed on your account when this transaction has taken place.

Refunds processed to an international credit card will be done so using the exchange rate on the day the refund is processed.

Please note that your bank may require additional days to process this transaction to your account once they have received the information from Beat Merchants.  

Faulty items

If your item is faulty or does not correspond with the items presented on the Beat Merchants online Store you may return or exchange it.  Please contact us as soon as your discover the fault or inaccuracy. 

Once we receive the item we will, replace or refund the items within 5 days of receipt. 

If the item is faulty we will refund you the costs for returning the item and cover all shipping costs for the replacement item.

In the event that the replacement will take longer than 5 days, we will advise you of the particular circumstances and likely time frame for return.